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Free shipping on orders over NT$1,000

【官網限定優惠】芝麻植物蛋白3盒$1500(原價$1800)👉點擊前往

Free shipping on orders over NT$1,000

【官網限定優惠】芝麻植物蛋白3盒$1500(原價$1800)👉點擊前往

Free shipping on orders over NT$1,000

Overseas Order

Overseas Order

Please contact us to confirm the details before placing your order. Thank you.
LINE ID: @bca0526y
TEL:+886 6 7225126
email:marketing@chiachenbio.com.tw

Please read the following shipping information and related policies carefully before placing your order.


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Description
Shipping & Payment
Customer Reviews
Description
Shipping Methods
Hong Kong & Macau
Orders will be shipped via SF Express or Chunghwa Post Express Mail Service (EMS).
Japan & Other Regions
Orders will be shipped via Chunghwa Post Express Mail Service (EMS).

Delivery Time & Order Tracking
Actual delivery times for international shipments may vary depending on logistics operations and customs clearance procedures in the destination country. Therefore, we are unable to guarantee a specific delivery date.
Once your order has been shipped, a tracking number will be provided for your reference.
Hong Kong & Macau: Approximately 1–2 business days after shipment
Japan, South Korea & Singapore: Approximately 2–3 business days after shipment
For estimated delivery times to other countries and regions, please refer to the Chunghwa Post website:
Chunghwa Post International Delivery Information

International Shipping Fees & Returns
  • International shipping fees for overseas orders are the responsibility of the buyer.
  • If an international order requires a return or exchange, all return shipping fees and related costs must be borne by the buyer.
  • For additional return and exchange policies, please refer to our 【Return & Refund Policy】.
  • EMS shipping fees can be found on the Chunghwa Post website:Chunghwa Post EMS 
  • Mr. Sesame will cover the shipment insurance fee for packages shipped via SF Express or Chunghwa Post EMS.For detailed compensation policies, coverage, and claim regulations, please refer to the official terms and conditions of SF Express and Chunghwa Post.

Product Shipping Restrictions
Some of our products contain dairy ingredients (such as whey protein series and latte series products). Whether these products can be shipped internationally depends on the import regulations, quarantine requirements, and customs policies of the destination country.
If an order cannot be cleared through customs, is returned, or must be destroyed due to local regulations, customs inspections, or other circumstances beyond our control, we kindly ask for your understanding that related costs are non-refundable.

Duties & Taxes
International orders may be subject to customs duties, VAT, or other import-related charges. These fees are determined by local customs or logistics providers and must be paid by the recipient during customs clearance or delivery.
Personal Information Requirement
For certain countries, logistics providers or customs authorities may require recipients to provide necessary personal information (such as identification documents, contact phone numbers, or tax identification numbers) to complete customs clearance and delivery procedures.
If the required information is not provided within the specified time, delivery delays or other handling procedures may occur in accordance with local logistics or customs regulations.

Undeliverable Shipments
If the recipient cannot be contacted, no one is available to receive the package, or the delivery information provided is incomplete or incorrect, the logistics provider may return or dispose of the shipment according to their operational policies after multiple unsuccessful delivery attempts.
In such cases, additional reshipment or refunds will not be available.

Lost Shipments & Force Majeure
Once the order has been handed over to the logistics provider, all subsequent delivery operations will be handled by the carrier.
In the event of delivery delays, loss, or damage caused by logistics operations, customs inspections, natural disasters, policy changes, or other force majeure circumstances, we will assist with shipment inquiries whenever possible; however, compensation cannot be provided.

Order Confirmation
By placing an order through the international shopping section, you acknowledge that you have read, understood, and agreed to the above shipping information and related policies.
Shipping & Payment

Delivery Options

  • 新竹物流 - 常溫

Payment Options

  • Credit Card
Customer Reviews
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